GDPR Privacy Policy 

KNEXGEN LIMITED is a Managed Service Provider. Our core activity is to provide IT (Information Technology) support for UK Businesses.

KNEXGEN LIMITED also provides and supplies Hardware, Software, Technical Services and Third-Party services.

Our address is:-


Penrhos Manor,

Oak Drive,

Colwyn Bay,


LL29 7YW,

North Wales,

United Kingdom.

Our website address is: https://www.knexgen.com.


What personal data we collect and why we collect it  


Comments to Posts are disabled on this site.

If you wish to comment or send us a message, please use the Contact Us form.


The uploading of images is disabled on this site.

Contact forms  

Any data provided by a form on this site is used for sales purposes. We use this information to contact you to fulfil your enquiry. The data, currently, is not held within web database for future marketing.

Your details may be transferred to Zoho as a contact.

Your details will be for exclusive use internally unless you have provided explicit permission to share the details with a third party. Third parties may be an external provider who requires the information to fulfil a service provision.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites  

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics  

Our website uses Google Analytics which relies on cookies to generate more advanced visitor charts and data mining reports. Similarly, to our server-based logs, Google Analytics collects anonymous information that will not be used to identify our website visitors.

Who we share your data with  

We do not share your personal information with anyone outside of KNEXGEN LIMITED unless given explicit permission to do so except for in the unusual event that we are required to do so by law.

Sharing of data may be necessary for the provision of third party services. The content of the personal data will be limited to Name, Company, Company Address, email address and telephone number.

Personal data may be shared internally to KNEXGEN LIMITED to meet service provision.

Further information requested by a third maybe provided directly by you upon contact with third party.

How long we retain your data  

KNEXGEN LIMITED will retain personal data for the purposes of providing our services. It will be your responsibility to notify KNEXGEN LIMITED when an employee leaves or employment is terminated.

Should you decide to terminate business relations with KNEXGEN LIMITED we will retain data for no more than 30 days of termination to ensure a hand over is possible unless given explicit permission to do so except for in the unusual event that we are required to do so by law.

You may at any time request that we do not contact you. Where email addresses are retained for marketing purposes you will be provided with the option to Unsubscribe at any time.

What rights you have over your data  

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

In case you would like to exercise any of your GDPR related rights (the right to access, rectification, erasure, restriction of processing and right to data portability) please contact us via email or contact us form that can be found on Contact Us page.

Your contact information  

Will be retained and stored in Zoho.

With explicit permission we may add your contact details to a newsletter email list.

Additional information  

How we protect your data  

We deploy the following technologies to safeguard your data.

Encryption – at rest, in transit and at endpoint devices
Anti-virus program;
Creation and maintenance of inventories of hardware and software;
Attributing classifications to data held;
Use of dedicated “guest” wi-fi facilities to separate personal/visitor devices from business devices;
Scanning of email through a filtering service
Network monitoring;
Network access controls;
Access to IT equipment protected by strong passwords;
Remote access being by secure, encrypted connection or tunnelled through a secure connection and
logging or monitoring of remote connections;
Impact assessments carried out where services are to be outsourced;
Third party access policy in place to ensure compliance with data protection legislation, PSC’s policies and
control over terms of access;
Authorised persons internally and at each client and only these people may make changes to payroll data;
Policies in place to regulate the use of removable media;
Existence of a data security breach incident management policy;
KNEXGEN LIMITED data is not transferred outside the EEA unless required for service provision.

What data breach procedures we have in place  

KNEXGEN LIMITED has a data security breach incident management policy which is based on guidance given by the ICO. This policy applies to both suspected and confirmed incidents. It contains a reporting structure within PSC, naming persons responsible for assessing incidents, including a named individual with overall responsibility for data protection issues, being Andrew Thomas. Several templates are included in the policy to guide the reporting, assessing and handling process, which is helpful internally as well as being a useful record, should notification to the ICO be appropriate. All data security breaches are centrally logged to ensure oversight of the types and frequency of breaches – this, in turn, enables ongoing policy making, changes to systems and training to be given as may be required. In accordance with this policy, KNEXGEN LIMITED does and will continue to comply with its obligations to notify the ICO and data subjects of data security breaches as and when it is required to do so. Where there is a data security breach, KNEXGEN LIMITED documents its effects and any remedial action KNEXGEN LIMITED has taken.

What third parties we receive data from  

We may receive personal data from third parties. This will generally be as a sales lead or refferal. Data received in this manner will be subject to our Privacy Policy.

Changes to this policy  

We will post any changes to this policy on our website. Those changes will then apply to any future use by you of our website.


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